Frequently Asked Questions

DevotedDOC operates as a multi-state telemedicine platform with services currently available across multiple states. Please see our Location Map for details. Service availability varies by state based on regulatory requirements and provider licensure. For the most up-to-date information, please contact our team directly.

Payment for a visit does not guarantee a prescription. All treatment decisions, including whether a medication is prescribed, are based on a thorough clinical evaluation, your medical history, and the provider's professional judgment. Our providers follow evidence-based guidelines and regulatory requirements to ensure that any treatment offered is safe, appropriate, and medically necessary.

You can reach DevotedDOC through our website at www.devoteddoc.com, by phone, or through our secure patient communication platforms. Our team is available to assist with scheduling, treatment questions, and general support.

DevotedDOc primarily operates on a transparent, self-pay model to ensure fast access, predictable pricing, and reduced administrative barriers. In select cases, services may be eligible for reimbursement depending on your insurance plan. We recommend checking directly with your insurer.

Getting started is straightforward:

• Schedule your visit online
• Complete your intake forms
• Meet with a licensed provider via secure telemedicine

Our goal is to make access to care fast, safe, simple, and physician-led from the first interaction.

You will not get the visit link right away. First, you need to complete your pre-registration and check-in. Once that is done, you will be taken directly to your virtual visit. If there is a problem with the link, we may send you a new link by text message.

Generally, DevotedDOc providers do not evaluate and prescribe medications for mental health conditions on an ongoing basis. When clinically appropriate, we may provide certain medications based on your need, including medications for sleep, anxiety, depression, and as-needed refills. All prescribing decisions are individualized and based on a comprehensive medical evaluation. We generally recommend a primary care physician or psychiatrist for ongoing needs.

Once scheduled and registration is fully complete, you will receive a secure link to join your telemedicine visit before the appointment time. Visits are conducted via HIPAA-compliant video or phone, depending on clinical appropriateness and state regulations.

In some cases, yes. Lab testing or additional verification (such as identity confirmation or drug screening) may be required based on the condition being treated, safety considerations, and regulatory requirements. Our providers will guide you through this process if needed.

DevotedDOc follows all federal and state prescribing laws. We do not prescribe:

• Controlled substances outside of permitted telemedicine use
• Medications deemed unsafe without in-person evaluation
• Any treatment that falls outside clinical or regulatory guidelines

All prescribing decisions prioritize patient safety and compliance.

Yes. If clinically appropriate, providers may issue documentation such as work or school notes following a completed visit.

DevotedDOc is designed for adults seeking convenient, physician-led care across multiple service lines, including general medicine, weight loss, men's health, and addiction treatment. We treat limited pediatric conditions; we currently do not offer Addiction Services for pediatric patients. Eligibility depends on your location, condition, and clinical appropriateness for telemedicine.

DevotedDOc provides physician-led, evidence-based treatment for opioid use disorder using Medication-Assisted Treatment (MAT). The process includes:

• Comprehensive screening for mental health conditions
• Initial evaluation via telemedicine
• Diagnosis based on DSM-5 criteria
• Medication management (e.g., buprenorphine-based therapy)
• CBT support
• Ongoing follow-up and retention support

Our model emphasizes accessibility, safety, and long-term recovery.

Follow-up timing depends on your stage of treatment. Most patients are scheduled within 1–2 weeks initially, with ongoing visits tailored based on clinical stability and progress.

Addiction treatment services are currently available in select states where our providers are licensed and where telemedicine prescribing is permitted. We are actively expanding access across additional states.

DevotedDOc providers primarily prescribe Suboxone® (buprenorphine-naloxone) in alignment with DEA regulations and evidence-based clinical guidelines, as it is the standard first-line treatment and carries a lower risk of misuse. In select cases, such as a documented allergy, intolerance, or clinically appropriate indication, providers may consider buprenorphine-only formulations like Subutex®. All decisions are made on an individual basis following a thorough medical evaluation.

In many cases, treatment can be initiated and managed remotely in accordance with current federal telemedicine guidelines. However, certain states or clinical situations may require an in-person evaluation. Our team will guide you based on your location and needs.

Early refills are generally not permitted and are evaluated on a case-by-case basis. Providers follow strict clinical and regulatory guidelines to ensure safe and appropriate prescribing.

Medication-Assisted Treatment using buprenorphine-naloxone is one of the most effective, evidence-based treatments for opioid use disorder. While it may help stabilize patients with related substance use patterns, treatment plans for substances like kratom or tianeptine are individualized and evaluated carefully by the provider.

If a drug screen is required, you will receive clear instructions, including options for at-home testing or local lab completion. Timely completion is important to continue treatment safely.

Unexpected results are reviewed in a clinical context. Your provider will discuss findings with you and determine the safest and most appropriate next steps. This does not automatically result in discontinuation of care.

Follow the instructions included with your kit carefully. This typically includes:

• Completing the sample as directed
• Submitting results per instructions
• Notifying your care team once complete

If you have any questions, our team is available to assist.

If you experience any issues with your prescription — such as delays, stock shortages, or pharmacy questions — please contact our team directly. We can coordinate with the pharmacy, resend prescriptions if appropriate, or help identify alternative locations to ensure continuity of care. Please note: we do not offer refunds for pharmacy denials.

DevotedDOc operates primarily on a self-pay model, and we do not routinely complete prior authorizations. If your insurance requires authorization, you may choose to:

• Pay out-of-pocket using discount programs (e.g., GoodRx)
• Contact your insurance provider directly
• Discuss alternative treatment options with your provider

Our team can guide you on cost-effective options when available.

Appointments must be canceled or rescheduled in advance to avoid forfeiting the visit fee. Refunds are generally not provided after a visit has been completed, as provider time has been reserved and services rendered. Exceptions may be considered on a case-by-case basis.

You can cancel or reschedule through your booking link or by contacting our support team directly. We recommend making changes as early as possible to avoid cancellation fees.

Refund requests can be submitted by contacting our support team. All requests are reviewed individually and are subject to our cancellation and service policies. Refund requests are reviewed within 72 hours.

If a refund has been approved, processing times may vary depending on your payment method and financial institution. If approved, please allow several business days for the refund to appear. If there are delays, contact your financial institution.

First, verify your login credentials and try resetting your password. If issues persist, contact our support team and we will assist you promptly.

30 minutes from the time of your appointment, use the secure link sent via email or text message to join your visit. If you cannot locate your link, contact our team immediately for assistance. Do not leave the virtual waiting room once you enter. Leaving may require you to reschedule your visit.

We recommend:

• Using a stable internet connection
• Updating your browser or app
• Switching devices if needed
• Refreshing your page

If your account appears incomplete or inaccurate, please update the information in the patient portal. Accurate information is important for safe and compliant care, and we will assist in updating your records.

Hormone therapy works by restoring hormone levels in the body to a healthy range. This can help improve symptoms such as low energy, weight gain, mood changes, low libido, and sleep issues. Treatment is personalized based on your symptoms, labs, and overall health.

Your safety is our priority. Before starting treatment, our clinical team performs a thorough medical evaluation, including lab testing, to determine if hormone therapy is safe and appropriate for you. Ongoing monitoring helps ensure treatment remains safe over time.

DevotedDOC offers a range of hormone therapy options for both men and women. This may include:

• Testosterone optimization
• Estrogen and progesterone support
• Other hormone-based treatments based on your needs

Your provider will recommend the best option based on your evaluation and lab results.

During your initial visit, DevotedDOc providers will order a comprehensive lab panel for you. These labs help ensure treatment is safe, personalized, and effective.

The cost of weight loss medications varies depending on the medication prescribed and your treatment plan. Our team will review options with you, including cost-effective solutions when available.

Your weight loss program may include:

• A medical evaluation with a licensed provider
• Personalized treatment plan
• Prescription medications (if appropriate)
• Ongoing follow-up and support

Our approach is physician-led and focused on safe, sustainable results.

Side effects vary depending on the medication used. Common side effects may include nausea, decreased appetite, or digestive changes. Your provider will review all risks and benefits with you before starting treatment.

Your visit includes a consultation with a licensed provider, medical evaluation, and treatment plan. If appropriate, this may also include prescriptions and documentation such as work or school notes.

DevotedDOC treats a wide range of common conditions, including:

• Minor infections (e.g., sinus, urinary, skin)
• Cold and flu symptoms
• Allergies
• Minor rashes and skin conditions
• Medication refills (when appropriate)

If your condition requires in-person care, you will be advised accordingly.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. For urgent but non-life-threatening issues, you can schedule a same-day telemedicine visit with DevotedDOC.

No. Counselors do not prescribe medication. All medications are prescribed by licensed medical providers.

DevotedDOC partners with licensed addiction counselors and support services to provide additional care when needed. These services are available at an additional cost and may include individual counseling and recovery support.

Yes. Patients have access to a digital CBT program as part of their recovery plan. This includes:

• Tools to track cravings
• Communication features with your care team
• Access to support resources and groups

This is included as part of your recovery services and is designed to support long-term success.

For business-to-business partnerships, employer services, or strategic collaborations, please contact our team through the website or designated business inquiry channels. Our leadership team reviews partnership opportunities directly.

DevotedDOc works with licensed physicians and advanced practice providers across multiple states. If you are interested in joining our network, please submit your information through our partners page. Our team will review your qualifications and follow up as appropriate.

We take patient feedback seriously. You can submit feedback directly through our support channels, and our team will review and address concerns as appropriate to maintain high standards of care.